The two registrations differ in terms of exclusivity. While registration with the Online Shop makes subsequent purchases easier (for example by saving your information), the Princess Club offers extra advantages that you will only be able to enjoy as a member
(see point 3.).

We currently deliver worldwide.

We send all items with UPS or DHL. In Germany, you enjoy the following advantages:

- If you select UPS, up to three delivery attempts and/or delivery to neighbour.

- If you select UPS, free collection of returned items from your home or place of work.

- Optional Express Delivery.

- If you select DHL, you have the option of collecting the package in your local Parcel-Shop if the delivery does not happen on first attempt. Or you can have your package sent directly to a DHL Parcel Station near you (see section 4. - Can I have my delivery sent to a Parcel Station?).

During the ordering process, with DHL you have the option of entering a Parcel Station as an alternative delivery address. To do this, click on the link "Add alternative delivery address or DHL Parcel Station". In the dropdown menu, select the option "DHL Parcel Station" to enter the address you desire.

Delivering orders quickly is very important to us. So you will receive your delivery after approximately 1-2 working days after ordering, depending on the dispatcher.

By ordering at certain times you can influence the delivery date directly:

Orders that are placed in the Shop from Monday to Friday before 16.00 and for delivery with UPS will normally be delivered to metropolitan areas in Germany and in almost all of Europe the next working day. If you order on a Friday after 16.00 or on weekends, you order will reach you on the following Tuesday (for metropolitan areas) or Wednesday.

UPS carries out up to three delivery attempts on consecutive working days. If nobody answers to the courier, they will leave a notification card. This will provide you with the number of the UPS Hotline (01805 882 663 - 14 ct/min from German landlines, maximum 42 ct/min from mobile networks). This will allow you, for example, to change the delivery address one more time, or to arrange a new delivery time.

DHL carries out one attempt to deliver your order. If you are not able to receive this, then a notification card will be left. You can take this to your nearest DHL Shop to pick up your delivery. You can find out all the relevant information from the DHL Hotline: 01805 345 22 55 (14 ct/min from German landlines, maximum 42 ct/min from mobile networks).

You can have your items from the SCHUMACHER Online Shop delivered in gift packaging. You can choose between two different sizes and models during the order process.

As with all purchases in Germany, you have the legal right to cancel your SCHUMACHER order within 14 days without stating a reason. You can notify us of your cancellation either by returning the article or by informing us in writing within this period. The cancellation period begins after you receive our cancellation instructions, but not before you have received the order (not before receiving the first part of the order in the case of multiple deliveries of similar articles) and also not before we have fulfilled the relevant information requirements in accordance with Article 246 § 2 in connection with § 1 Para. 1 and 2 of the Introductory Law of the German Civil Code (EGBGB), as well as our obligations in accordance with § 312e Para. 1 Clause 1 of the German Civil Code (BGB) in connection with Article 246 § 1 Para. 1 and 2 of the EGBGB. To take advantage of the cancellation period, simply inform us in writing of your cancellation or return the article in question within the cancellation period. Please send your cancellation to the following address:

If you intend to submit your cancellation by post, please send it to:

SCHUMACHER GmbH
Am Redder 1
22941 Bargteheide
Germany

If you would like to inform us of your cancellation via e-mail, please write to us at:

shop@dorothee-schumacher.com
Number for cancellations by fax: +49 (0) 621 127 25 99 390

If you would like to cancel your order by returning your order, please return the relevant item(s) to the following address:

SCHUMACHER GmbH
Am Redder 1
22941 Bargteheide
Germany

 For more information, please consult the cancellation instructions in our General Terms and Conditions.

If you would like to return your order or part of your order, you can do so free of charge from anywhere in Germany. Please use the return slip included with your order.

The following address for returns is printed on the returns slip:

Schumacher GmbH
Am Redder 1
22941 Bargteheide
Germany

You have several options for returning articles to SCHUMACHER

After delivery via UPS

UPS will collect the package from your home or place of work free of charge within Germany. To arrange this service, please call +49 (0) 1805 882 663.

After delivery via DHL

This option gives you the possibility of handing over your package at one of over 14,000 DHL branches across Germany.

If you would like to exchange your purchase for an article in a different size or colour, or a different article entirely, please note your wishes on the return form included with each order. We will then send you the requested item by post. If you do not wish to exchange the article or the article you requested is unavailable, we will reimburse you with the relevant amount. If you paid for the article by bank transfer, please include your account details on the return form.

Our Online Shop offers you the following payment options:

Invoice

Credit card

Advance payment

PayPal

Your range of payment options varies according to the results of an automatic address and credit rating check, as well as factors such as your status as either a first-time or returning customer at the SCHUMACHER Online Shop.

These checks ensure first-time customers only use secure payment methods such as credit cards, advance payment, payment on delivery or PayPal. For more information about each of these payment methods, please click on the relevant payment option.

We accept Visa and MasterCard credit cards. The relevant amount will be deducted from your credit card on the day you place your order.

Please only ever enter your credit card details via our secure server. Make sure to check the website address on your internet browser before confirming your payment.

If your credit card is rejected when you place your order, please contact the credit institute that issued your card.

For data-protection reasons, the bank that issued the credit card cannot tell us why your card has been rejected. Please contact your bank directly to find out the reason your payment was rejected.

If you choose to pay in advance, your article will be reserved for ten days and dispatched as soon as we receive your payment. Please transfer the relevant amount to the following account:

Deutsche Bank
Account name: SCHUMACHER GmbH
Account no.: 3826161
Bank code: 50073019

IBAN: DE86 5007 3019 0382 6161 00

Bank ID Code: DEUTDEFF503

No, you do not need to register. However, we do recommend that you set up a customer account so you can avoid submitting your personal data again for the next order you make and can just get straight on with shopping after logging in.

 You have three options when ordering:

A) If you have already registered (either with the Shop or the Princess Club), then simply log in. Your personal data will already be saved and you will not need to register again. You can log in before purchase processes as well as during, but must log in before proceeding to your "Shopping Bag" to complete the purchase.

B) If you have not registered yet, you can do this during the purchase process.

C) You can also make purchases in SCHUMACHER's Online Shop without registering. This means, however, that your billing and shipping addresses will not be saved for future purchases.

All products that are shown on www.dorothee-schumacher.com are in stock.

If a product is not available in the size you desire, you can save your name on a waiting list for the product. You will be informed via e-mail as soon as it is available.

If you are registered with Schumacher and have already logged in you can find the "Saved Items" section under "My Account", where your saved items are listed. If you have any question relating to this issue, our Service Team will be happy to help you.

You can view your previous orders at any time via the "My Account" section: Log on with your username and password and select the order you wish to view in the order overview.