Since we are using a new store system, creating a new password is essential for technical and security reasons. Create your new password here.
Our new online store was developed using the most up-to-date technologies and security standards. To perform correctly, these new technologies also require up-to-date software. It may be that your browser (ex. Apple Safari, Google Chrome, Microsoft Edge, Mozilla Firefox, Samsung Internet etc. ) needs to be updated to the latest version. This will ensure that the new online store is displayed correctly.
Questions or problems? Please contact Customer Service.
Of course! You’ll need to select the delivery country in your customer account before you put an item in your shopping basket. Your billing and delivery address must be in the same country.
Yes! You’ll then receive a payment link with different payment methods, including credit card.
Yes! You can choose this option at checkout.
Gift certificates can be purchased and used at any of our DOROTHEE SCHUMACHER store locations. We are not able to offer or accept gift certificates at our online store.
Of course! Just pick your size and click the little notify bell. We’ll e-mail when it is back in stock. Please note that the notification does not reserve your item. If the item sells out again, you’ll need to repeat the process and re-enter your e-mail address.
Items in your basket are saved for 7 days. Items in your wish list are saved for 10 days without a customer account. With a registered customer account, items remain in your wish list until they are no longer available online. You can create a customer account here. Please note that items in your basket and wish list are not automatically reserved for you!
You don’t have to have a customer account to shop at our online store. To create a free customer account, simply click SIGN UP and follow the prompted steps.
Just click here. We currently do not offer a discount for new customers or signing up for our newsletter.
We apologize that you are still waiting for your DOROTHEE SCHUMACHER package! Please contact customer service here.
If you notice during an attempted delivery that your package is damaged on the outside, please do not accept the package and contact customer service here.
Unfortunately, we can’t combine multiple orders into one shipment.
No. For the comfort of our customers, we’ve handled this directly with our shipping provider so that all duties and taxes have already been calculated and paid at checkout.
During the checkout process, you have the option of postponing delivery for up to 7 days.
Yes! But only for a very short time after placing your order. Contact customer service here immediately after placing your order.
US Customs requires a tax identification number or social security number for imported shipments valued over $2500.50 or for items originating in certain countries, for example China. For further information, please follow this link to the U.S. Customs and Border Protection website.
This option is available only to customers who have a customer account and have completed a successful credit check. A credit check is possible after your second online order.
Unfortunately, due to technical reasons, this is not possible. Credits and overpayments are automatically refunded.
Unfortunately, this is not possible for our online store. We offer VAT refunds at all our DOROTHEE SCHUMACHER store locations.
You can change your method of payment or credit card information in the checkout process when placing an order. If you have chosen the wrong method of payment by mistake, please contact customer service.
We offer payment in the local currency for orders delivered to: Europe (Euros), USA (Dollars), Great Britain (GBP), Poland (Zloty), Switzerland (CHF), China (Yuan), Japan (Yen).
Returns are free from the European Union, Liechtenstein, Switzerland, United Kingdom, and United States. For all other countries and how to receive your free return label, click here.
Items can be returned within 14 days of receiving them. We work hard to process returns as quickly as possible!
You will need to make a return and place a new order – it’s faster!
Yes! On the return label you will find a tracking number. Please make sure to keep your return receipt as proof of your return.
We accept returns on all items in their original condition, with all labels attached and original packaging included.
We work hard to process returns as quickly as possible. You will automatically receive your refund to the same method of payment you used for your order.
Items purchased at our online store can be returned to one of our stores. Items purchased at a store can not be returned online. After reviewing and processing your return, we will contact you.
Please contact the store from which you bought your item directly.
Please open our size chart on the product detail page (above the sizes). Here, you’ll find which DOROTHEE SCHUMACHER size fits you best. Still not sure? Our Customer Service team is happy to help!
We are engaging our efforts towards a better future, protecting our resources and using creativity to find a way to do so. Read more.